Five modern marketing tips for accountants

I was asked yesterday for my top five marketing tips for accountants and I said I thought these would be clear on this blog. Except that I then realised that ‘marketing’ is not one of the categories I use on here. [edit: I have since updated the categories here]

Thinking back that’s because, in my experience, relatively few UK accountancy firms devote much time and effort to marketing per se. And because ‘marketing’ in isolation can be seen as a bit of a turn off by accountants.

Indeed I recall that I consciously excluded ‘marketing’ from the list of key points to be addressed in one of my most popular early talks for accountants. Instead I called it: How to make more profits form your smaller clients.

Effective marketing is implicit in the section titled ‘Easy high impact business strategies that really work’. And I certainly covered numerous marketing related points in the talk, but always in context and only after explaining why effective ‘marketing’ is one key way of achieving the desired end. I’ve long adopted a similar approach when mentoring sole practitioners too. And I’ve been adopting the same approach on this blog too.  Consistency counts towards credibility I think.

Have attitudes changed significantly in recent years? Remember I’m referring to the thousands of smaller firms of accountants, rather than the bigger firms with their in-house marketing departments.

For what it’s worth I’ve drawn together five key marketing tips that were not described as such in the original posts on this blog:

1 – Ensure that your website homepage is focused on your target audiences.

It needs to contain key words that they are searching for, distinguish you from the other accountants and incorporate at least simple SEO so that your website appears in search results when people look for an accountant in your area.

2 – Identify what makes you/your firm special and different

Don’t hope you’ll be able to rely on your personal charm and personality to secure new clients. Even if that works generally it needs to be supplemented in your marketing materials by effective marketing messages.

3 – Ensure that you and your staff are all focused on quality client service

Many accountants claim that they secure the majority of their new clients through  word of mouth referrals.  But few accountants have a structured approach to securing those referrals. The starting point MUST be to focus on client service. They key here though is to ensure that you see it from your clients’ perspective. That’s what counts. Not how hard you try. Not how hard you work. But how delighted your clients are with the outcome of your efforts, work and advice.

4 – Implement a referral marketing programme

Ensure that you ask clients and contacts for referrals at the right time, in the right way and to secure the right type of new clients.

5 – Focus your marketing efforts where they will generate maximum return

It’s generally accepted that it is easier to secure additional fees by providing further services to existing clients than from strangers (new clients). Identify your top clients, the ‘A team’. Use your own criteria, be they aggregate fees, potential for advisory work,  wealth, or whatever you think makes most sense to you. Then look to identify the additional services and advisory topics that could be relevant to the ‘A team’. In this connection, if you need support on the tax side then of course don’t forget the Tax Advice Network!

By |2019-03-05T18:22:51+00:00January 30th, 2009|Business messaging and branding, Marketing and promotion, Referrals|

About the Author:

Mark Lee FCA is an accountancy focused futurist, influencer, speaker, mentor, author and debunker.


  1. Colin Cowap 20th January 2013 at 11:10 pm - Reply

    Hey Mark even though this is an older post you have given some good tips that still should be applied by accountants.

  2. Jessica 21st February 2013 at 1:46 pm - Reply

    Some fantastic advice here i’d say, not only am I seeking an accountant but I took the above into consideration when looking at how an accountancy firm presents themselves.

    I have now began my business with the help of Monahans chartered accountants, who are able to manage HR solutions, accountacy services and outsourcing payroll.

    Definetley worth a look at for those considering getting an accountant.

  3. Tony Margaritelli 24th January 2014 at 5:27 pm - Reply

    These 5 tips have stood the test of time. Item 3 is important because so many practitioners forget the impact positive or otherwise staff can have and item 4 is crucial because as they say “There’s a time and place for everything” and if you really want a referral pick the right time and the right place. Tony Margaritelli – Chair ICPA

  4. Ramona 22nd November 2014 at 8:48 am - Reply

    We are a gaggle of volunteers and starting a brand new scheme in our community.
    Your site provided us with valuable info to work on. You have
    performed a formidable process and our entire community will likely be thankful to you.

  5. Boneka Murah 26th January 2015 at 10:03 am - Reply

    Excellent post! We will be linking to this great content on our
    site. Keep up the great writing.

Leave A Comment