What’s your answer to that question?
What about this one? Do you want more GOOD clients?
And this one? Do you want less frustration from your smaller clients?
Most ambitious professionals would answer ‘yes’ to all 3 questions.
That then leads onto the key question, which is: “So what are you going to do about it?”
The simple fact is that nothing changes just because we wish it to. If we want different outcomes for our business activities we need to do things differently.
I’ve long referred to the following quote in my practice management training courses.
“If you carry on doing what you’ve always done, you’ll carry on making what you’ve always made”
The managing partner of a 14 partner law firm recently told me that he’d tried everything possible to get a couple of key staff to change their behaviours.
They worked hard and were conscientious and loyal. So he didn’t want to let them go. We ran though a number of things he could consider but he claimed he’d tried them all and that none had made an difference. Based on when he was telling me I concluded that there were only two other alternatives:
To accept things were not going to change or to engage an external catalyst to help bring about the changes he sought.
How often do you wish things would change? What are you doing differently to help that change become a reality?