Do you treat clients like lab rats?

By |2009-04-14T09:42:39+01:00April 14th, 2009|Professional Negligence, Tax related|

Probably the most sensible thing any adviser can do is to recognize their limitations. Most accountants are like GPs. Great at dealing with day to day issues. Every now and then though when you visit the doctor they recommend you see a specialist. Indeed you’d be very worried if the GP suggested you hop up

That key term in PI policies

By |2008-11-02T16:19:35+00:00November 2nd, 2008|Professional Negligence|

One of the key points I invariably highlight during my talk on 'Avoiding negligence claims' concerns a pretty standard term that appears in PI insurance policies. Indeed it's as important a term in PI policies as the 'Don't admit liability' clause is in motor car insurance policies. All drivers are well aware that if they

Ideal Client Profile

By |2008-10-21T22:16:45+01:00October 21st, 2008|Business messaging and branding, Professional Negligence|

How often do you turn away prospective clients? During my talks about 'How to avoid professional negligence claims' I refer to that awful feeling you sometimes get in your gut when you meet a new client (or, more accurately, a prospective client). It's the feeling that makes you think this person could be more trouble

A salutory example and warning

By |2008-08-04T08:02:36+01:00August 4th, 2008|Professional Negligence|

As regular readers will know, one of the talks I regularly present to accountants and tax advisers around the UK addresses Negligence claims and what you can do to avoid these. Early on in the talk I know that I shock some of my audiences when I spend a few minutes talking about Forgery and

How far do you go?

By |2008-07-21T07:55:13+01:00July 21st, 2008|Professional Negligence, Servicing clients, Tax related|

This was another of the thoughts I had during the workshop that followed an E-business for accountants seminar that I attended. (I've already commented on the seminar here and here). One of the workshop leaders was suggesting that accountants should be more prepared to 'upskill' their clients as regards their e-business strategy. I asked whether he

What do you count as a bad client?

By |2008-02-21T08:17:36+00:00February 21st, 2008|Professional Negligence, Servicing clients|

I regularly encourage accountants to ditch their bad clients. There are two primary reasons for this. - Following the Pareto (80/20) principle, you can be sure that your worst clients (however small the number) cause the bulk of the problems and hassle that you suffer. Conversely, 80% of your profits are probably generated by the

Happy new year – be careful what you wish for

By |2008-01-02T09:33:11+00:00January 2nd, 2008|Mark's other sites, Professional Negligence, Speaking, Tax related, Useful links|

I'm not one for making annual new year resolutions - or indeed 'predictions'. Indeed, rather than risk 'predictions' for 2008 I offer instead three of my hopes for the new year, that Accountants will: 1 - earn more money by advising their clients about their menu pricing models - so that clients know they'll pay

What sort of advice do you give? Specialist, Compliance or Dangerous? (part two)

By |2007-10-02T08:14:09+01:00October 2nd, 2007|Professional Negligence, Tax related|

In yesterday's blog I described what I see as the three categories of advice that best describe the approach of many professional advisers. The third category I described was 'dangerous' and I explained that advisers giving dangerous advice, normally do so as they are what we might term 'unconscious incompetents'. That is they are unaware

What sort of advice do you give? Specialist, Compliance or Dangerous? (part one)

By |2007-10-01T08:07:04+01:00October 1st, 2007|Professional Negligence, Tax related|

What would be the impact on your practice if a client alleged that you had been negligent? It's not something that anyone wants to consider, of course.Often such allegations lead to complaints that result in investigations and disciplinary proceedings, or a professional indemnity insurance claim – whether justified or not. All such eventualities invariably result

Worried about prospective PI claims?

By |2007-03-09T08:23:50+00:00March 9th, 2007|Professional Negligence|

Following on from yesterday's blog there are also plenty of people with whom my question resonates. Some of the partners and sole practitioners present are remarkably honest in their replies: Those who said ‘yes’ all explained why: YES: ·Convinced my knowledge is not as uptodate as it should be but working on it ·Anyone doing

The risk of PI claims

By |2007-03-08T08:23:47+00:00March 8th, 2007|Professional Negligence|

During one of my talks I ask the delegates whether the risk of a PI claim keeps them awake at night. By far the majority answer ‘No’ but a number of people add a qualifying statement: NO: · [added later] Not until this talk · But I should! · Doesn’t keep me awake but it

How not to get sued

By |2006-12-08T08:15:23+00:00December 8th, 2006|No longer current, Professional Negligence|

The December 2006 issue of Accountancy magazine contains a two page article of mine that the editor has titled: "How not to get sued." This article contains extracts from my talk "How to avoid professional negligence claims". If you would like to receive a copy of the article please just ask.

Don’t make assumptions that upset your clients

By |2006-10-26T12:40:18+01:00October 26th, 2006|Conversational impact, Professional Negligence, STANDING OUT|

An article in the Guardian today includes reference to research conducted by Which? magazine which shows that a third of people think they receive poor service from their solicitor. A quarter of those surveyed think their solicitor doesn't listen to their opinion, and a third don't feel they are told enough about how much they