One of the strangest things I hear about from accountants are how many clients they have who Reject, Avoid and Shun Help. Do you have any like that? They still pay your fees but you're not sure that you are doing your best for them. Years ago I only seemed to hear about clients who were a
You’re not alone if you’re fed up of hearing commentators, software vendors and app developers tell you what your clients are thinking. Not that they know of course. They are speculating and many are simply repeating what they have heard others say; and then mistakenly think these messages resonate with you. I’m not in
Whether or not you use timesheets or bill clients by reference to the hours that you (and your team, if any) spend on clients’ affairs, you probably have an hourly rate in mind. Don’t you? Conversations with the accountants who are or have been my clients reveal a wide range of such rates. And
Let’s be realistic. If you did some work for a client but they weren’t happy because you made a big mess of it, would you insist on charging them extra to correct your mistake? I hope you wouldn’t even consider trying to charge extra to resolve a mistake of your own making. To my
Besides having the longest title I have ever used, this post does two things. Firstly I will debunk the idea that as long as you do great work and deliver outstanding value to your clients, they’ll tell everyone they know and you'll get loads of good new clients. The second element of
'How to deliver advisory services for maximum success' is the sub-title of a superb new book for accountants that I read recently. I'll share the author and title later in this post. Let's just say that I wish I had written this book, as I am already recommending it to accountants, without reservation. In
As 2023 dawns here are 10 New Year resolutions that I would encourage you to consider. Where possible you will also find links to earlier posts I have previously written about the topic. 1. Reducing the January rush Although I want to blame my clients for ignoring my persistent requests I have had enough and
It occurs to me that some accountants keen to do more advisory work might find it easier if they change their mindset. I suggest that the first and primary way to develop the advisory side of your practice is to be clear as to why you want to do it. If your
Instead of a final post of the year, I offer you a reminder of ten of my most popular blog posts (out of the 50 posted, one each Tuesday) in 2021. I’ve included the links in case you missed them originally or you want to take another look. Early in January I
In this blog post I explain five key issues in the context of your competition as an accountant. I have discussed them many times with clients during mentoring sessions. Often I find an accountant's perception as to who is their competition is blinkered and limited. They are often shocked to realise they
If you’ve been around a while I am sure that you find the constant articles, posts and commentators telling accountants you have to move into advisory services both boring and repetitive. I’ve been debunking the hype here for well over ten years. Many commentators have also been naively forecasting the end of compliance work.
We have all heard the projections that compliance work is dying and that accountants must move into advisory services. This is not a new phenomenon. It started long before the pandemic. I first debunked the hype in 2009 so it really isn't new. What has changed though is the speed with which
This relates to another question I was asked recently by an accountant who gets lots of leads but finds that he doesn’t want all of them as clients. Too many are time wasters. He wanted to know how he could weed them out - or even better, avoid having to spend any
Now that January 2021 is behind us, perhaps it is time to consider any resolutions or promises you might want to make to yourself. Certainly you should have more time now than you might have done at the turn of the year. Here are ten resolutions that I think many accountants should
During our first mentoring conversation a mature accountant told me how they had been struggling to replace clients who had retired, died or gone bust. The practice was well established and he had never previously needed to spend much time or effort on marketing or promotion. He had done the basics. He
This time last year I set out some predictions as to how different things will be for accountants and tax advisers by 2030. Some of the changes i thought would take a few years Long before the world changed as result of the pandemic I suggested that: Given the pace of change
It's nearly 20 years since I was headhunted by a 12 partner of accountants in North London, who wanted to recruit their first tax partner. I explained to the headhunter why I wasn't interested. In the event I agreed to meet with the managing partner who tried to persuade me to reconsider.
There are three types of accountancy practice in the UK. Those who don't want many new clients, those who rely on random referrals and those who take responsibility for generating leads. I have long accepted the existence of the first group who tend to have established practices, are working at or close
I like the 3 As - Acronyms, Acrostics and Alliteration. Here's a shorter than usual blog post to help you structure conversations with clients as we start to come out of lockdown: As with all your conversations with clients in recent months you obviously want to help them to sustain, rebuild and recover their
Almost every accountant I know will admit to having at least one client they wish they didn't have to deal with any more. Go on. Try it for yourself. If you knew there would be no repercussions and no financial loss, which of your clients would you prefer never to have to
'Many commentators seem almost contemptuous when talking about accountants who focus on the provision of compliance services'. That is the first line of a post I wrote on this blog OVER TEN YEARS AGO in June 2009. Back then I, quite justifiably as it transpires, predicted that those commentators were being unduly
Thinking of expanding your service offerings? It doesn't matter whether you want to start providing 'advisory' services, tax advice or any other services. The same rules apply. And if you fail to take these into account you will struggle to make a success of your new 'offering'. If you are going to
Depending upon how pedantic you are, we are at the start of a new decade (the taxing twenties?). In any event, when you consider your plans for the immediate future, it's worth considering how different things will be by 2030. Given the pace of change all around us, we can reasonably expect
With all the annual fuss about new year's resolutions, why does no one suggest checking backwards? It's all very well making promises about what you want to do differently, but how strong is your resolve? I've never been one for doing the same as everyone else, so I've rarely made new year
There is a popular old adage: If you carry on doing what you’ve always done, you’ll carry on getting what you’ve always got. Its origin is unknown and it is typically attributed to either Henry Ford, Tony Robbins, Susan Jeffers or Jessie Potter. Typically the statement is used to discourage people from
