Could you adapt this unique way of standing out from the crowd?

I still remember meeting Christopher Higenbottam at a networking event some years ago. I asked what he did and he told me he is an architect. (Indeed it transpired that he was the MD of Tempietto Architects). We talked for a while about his work.  After a few minutes I think I asked him whether there was anything specific that distinguished his practice from that of other architects I might know.  I’ve long asked variations of this question when first meeting fellow professionals.  And it’s an important one to be able to answer convincingly.

Most professionals, in my experience, fall back onto the hackneyed stand bys. They often talk about offering a ‘personal service’ (sometimes they even seem to believe that this is special, just like ALL of the other accountants, lawyers, surveyors who say the same thing).  Other common  replies, that also fail to make you memorable or distinctive, focus on other intangible service elements.

If I ask you this question it’s because I want to know what to listen out for when talking to people who might need your services. If I’m not a potential consumer of the  services myself I want to know why I should remember and recommend you rather than any of the other accountants, lawyers, surveyors I have met.  Knowing that a solicitor, for example, specialises in employment law is not enough.  I know dozens of employment lawyers.

Equally, when you meet people at networking events you need to appreciate that they have probably met loads of other people who do what you do. I have addressed this need to STAND OUT and to be memorable many times on this blog.

So what did Christopher Higenbottam tell me that made him stand out? He focused on one element of his services – homes for individuals. I recall he talked about some special homes that he had designed.  Then he did something no one has ever done with me at a networking event before or since. He pulled out his smartphone and showed me a short slide show containing 6 photos of beautiful homes he has designed. And guess what? I REMEMBER him.

This idea is not easily replicable by many other professionals. Few of us produce anything tangible and worth photographing. There’s little point in an accountant showing a few photos of a well bound and balanced set of accounts!  I had a few alternative thoughts when I first shared this story. None of them serious.  Perhaps you can do better?  Do please add your thoughts as comments on this post.

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Use it or lose it – Your clients’ trust

Accountants are expected and trusted to be good business advisers. This puts them in a good position to advice clients during the current troubled financial times.

I addressed this point recently in a post entitled: Accountants need to show they really are business advisers as we move into recession.

I have now seen reports of another survey that only serves to emphasise this point.

It was carried out by the Forum of Private Business (FPB)  together with commercial credit agency Graydon UK, and questioned 400 small businesses on their individual experiences of seeking financial advice.

The results reveal that 70 per cent of those questioned choose to consult their accountants for this type of advice, compared to only 47 per cent who look to their bank managers as trusted advisers.

The FPB comments on the results stress the declining confidence in banks as sources of financial advice.  My take on this is that the 70% figure above is LOWER than I would have expected. It might be a reflection of the respondents – perhaps only 70% had an accountant.

I make no apologies for restating a point I have been making for some months now.

Your clients trust you as a source of business and financial advice.  Now is the time to prove that such confidence is not misplaced. If you do not help clients through the recession you will lose them – either because they will cease to be in business or because they will move to a pro-active commercial accountant who can help them more than you have tried to do.

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