How evolved are your professional services?

By |2007-03-25T10:14:58+00:00March 25th, 2007|Servicing clients|

Listening to Professor Richard Susskind speaking after dinner at the APP AGM last week I was struck by the logic of his predictions for the future of professional services.  There are lessons here for all ambitious professionals. The Professor, who has long been a highly respected guru as regards the future of the legal profession,

Good, bad or indifferent?

By |2007-03-14T08:19:54+00:00March 14th, 2007|Servicing clients|

How do you think the majority of your clients would describe you AND how confident are you of that? When I ask people to describe their relationship with their accountant I generally receive variations on only 3 basic answers. That is that the relationship is judged to be Good, bad or indifferent.  I would anticipate

Getting straight to the answer may not be best

By |2006-08-08T07:58:52+00:00August 8th, 2006|Servicing clients|

Imagine your client collects all their receipts and asks you as their accountant to produce accounts (if required), a tax return and then to advise how much tax is payable. Alternatively the client may collate the information onto a spreadsheet or into a simple accounts package and then ask you the same question. What approach