Are your clients indifferent or do you get all the referrals you want?

By | 2015-07-29T11:16:48+00:00 July 29th, 2015|Accountants, Dependability and trust, Reputation, STANDING OUT|

Some professional advisers, such as accountants, claim that they secure much of their new work through word of mouth referrals. This suggests that clients are making positive comments about them. They may do that if they're particularly happy but in the same way any unhappy clients will be quick to share their negative views even if

Why I sacked a large firm of accountants

By | 2015-07-21T10:18:37+00:00 July 21st, 2015|Accountants, Servicing clients|

The purpose of sharing what follows is the lessons that I hope become apparent. I have no desire to embarrass anyone so I am not identifying the client, the firm or the partner concerned. That's not the point. Background Last year I took over responsibility, on a voluntary basis, for the finances of a members'

Can you choose your clients?

By | 2015-07-07T09:43:15+00:00 July 7th, 2015|Accountants, Pricing|

An accountant I know inherited his practice from his father and still acts for many of the same clients. He feels he owes them some loyalty and support even though they do not fit the profile of the practice he has been building. He described his ideal clients - of which he seems to have a