Am presenting a talk next week on how to deal with difficult clients. One of the points I'll address and which I haven't previously written about on this blog is the importance of demonstrating good listening skills. Here's just a few of the ways you can do this, especially when a client (or indeed anyone
I received the following message recently. (Edited to remove identifying information): Mark, I feel this will to be of interest to you. My 3 most recent clients told me their reasons for now doing business with [ABC Accountants]. 1 – They only ever had communication with their previous accountant once a year at year end.