Don’t make assumptions that upset your clients

By |2006-10-26T12:40:18+00:00October 26th, 2006|Conversational impact, Professional Negligence, STANDING OUT|

An article in the Guardian today includes reference to research conducted by Which? magazine which shows that a third of people think they receive poor service from their solicitor. A quarter of those surveyed think their solicitor doesn't listen to their opinion, and a third don't feel they are told enough about how much they